> For the complete documentation index, see [llms.txt](https://kenna-ai.gitbook.io/kenna-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kenna-ai.gitbook.io/kenna-ai-docs/billing-and-credits/refunds.md).

# Refunds

To request a refund, email <support@kenna.ai> with your account email and the reason for your request. We review refund requests on a case-by-case basis.

Subscription refunds: We can refund the current billing period if requested within 7 days of the charge.

Credit pack refunds: We can refund credit pack purchases if the credits have not been used.

All refund requests are processed within 2-3 business days.